RETURN POLICY
If a Product sold by CAPRI GLOVES should have a manufacturing defect, or any other fault which does not comply with the Products sold by CAPRI GLOVES, the customer can immediately search for help on the website and contact either via email to info@caprigloves.it, by telephone: +39 3473903173
The sale of the product is subject to legal guarantees declared in Articles 129, 130 & 132 of the Consumer Code defined as:
The User has the right to have the Products brought into line with compliance rules free of charge either by repair or replacement, or, in the case of neither one of these solutions (according to the provisions of Article 130, paragraph 7 of the Consumer Code), to be offered an appropriate discount of the Product(s) cost, or the cancellation of the contract altogether. These rights may only be guaranteed within two months of the fault being reported to the Owner. Direct action taken due to lack of conformity not maliciously concealed by CAPRI GLOVES is recommended, in all cases, within twenty six months from the delivery of the product.
In the eventuality that the User should request, under the terms of Article 13, the repair or replacement of a non-conformity product due to a fault, the costs relating to the return to CAPRI GLOVES of the product to be repaired or replaced, as with all other costs relating to the delivery to the User of the repaired or replaced product, remain at the Owner’s expense.
These General Conditions, and consequently, the contracts concluded with the client, are regulated under Italian law and must be interpreted on the basis of this law (included in the Legislative Decree n. 206 dated 6th September 2005, the “Consumer Code”, with particular reference to, Chapter I, Title III of Part III as well as the Legislative Decree n. 70 of 9 April 2003, “E-commerce Decree”)
Any disputes arising from the interpretation, validity and/or execution of these General Conditions shall be subject to the mandatory territorial jurisdiction of the competent court at the place of residence or domicile of the Client/consumer.
2. RIGHT OF WITHDRAWAL – RETURNS AND REFUNDS
In all cases, Users have the right to withdraw from the stipulated contract, without penalty and without having to specify any reason, within 14 (fourteen) days from the date of receipt of the purchased goods.
Purchasers wishing to exercise the right of withdrawal must give notice to Capri Gloves by sending an email to info@caprigloves.it After submitting the form, the User will receive authorisation from the Customer Service team to proceed with the return via email, including any eventual costs.
Following authorisation from Capri Gloves Customer Service, within 14 (fourteen) days of the date of receipt of the goods, the User must ship the product/s purchased, suitably protected and packaged where possible in the original packaging, with the original labels and all product accessories (protective envelopes, spare parts…). The User must use the courier service authorised by the Owner. Within 14 days of delivery, the User may also withdraw from the Sales Contract by returning the item intact, complete with its original packaging. Pursuant to Art. 67, paragraph II of the “Consumer Code”, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The products must therefore not have been used, worn, damaged or altered in any way. In any case, the right to a full refund of the price paid is subject to the goods being returned intact and, in any case, in a normal state of conservation including the original labels, which must still be fixed to the garment. If the return conditions laid down in this article are not wholly or partially met, Capri Gloves reserves the right to refuse the return, and therefore has the right to return the Product to the User once payment of all additional shipping costs is received.
Return shipping costs may vary depending on the geographical area where the product is being shipped to. The return cost will be communicated to the User via email as well as an airway bill document to attach to the returned shipment. The cost of the returned shipment remains payable by the User.
2.1 RESTRICTIONS ON THE RIGHT OF WITHDRAWAL
Damaged or partially damaged goods, or used products, will not be replaced or refunded. The User has to insert a copy of the delivery note of the goods received inside the box. The right of withdrawal is not applicable in cases where the products have been made to order or clearly personalised.
3. WARRANTY EXCLUSIONS
The website www.caprigloves.it is exactly as it is shown, and “how it is available” and the Owner shall not be liable for any implied or explicit warranty regarding the website, nor does the Owner provide any guarantee that the website will satisfy the needs of users or that it will never be interrupted or will be error-free or that it will be free of viruses or bugs.
The Owner will work to ensure that the website is available 24 hours a day without any interruption but will in no way be held liable if, for any reason, the website should be unavailable and/or inoperative at any given moment and for however long a period.
Access to the website may be temporarily suspended and without prior notice in case of system failure, repairs or reasons totally unrelated to the will of the Owner, or in the event of force majeure.
4.LIMITATIONS OF LIABILITY
Capri Gloves shall not be held liable for any computer inefficiencies caused by force majeure which may prevent the processing of orders within the time frames laid out in the contract (including, but not limited to, natural disasters or catastrophes, acts of terrorism, strikes, network malfunctions and/or blackouts).
Capri Gloves shall not be liable to the User, except in the case of willful misconduct or serious negligence, for inefficiencies or malfunctions linked to the use of the Internet which are beyond its own control or that of its suppliers.
Moreover, Capri Gloves shall not be held liable for damages, losses or costs borne by the User following the non-implementation of the contract due to causes not attributable to it, as the User only has the right to a full refund of the price paid and any other additional charges incurred.
Under no circumstances shall the User be deemed responsible for delays or with the payment if they can demonstrate that the payment was made within the time frame and with the methods indicated by Capri Gloves
Capri Gloves shall not be held liable for any delays to the receipt of payments which are due to the payment systems managed by third parties, and consequently shall have the right to delay the order confirmation until actual confirmation of receipt of payment.
The images and colours of Capri Gloves products on the e-shop platform may differ from the actual ones due to the settings of the IT system and/or the devices used by the User to view them. Capri Gloves undertakes to correct any errors found in the description of the products offered by the e-shop, in the shortest time possible following reported errors. Please report any errors by contacting the e-shop via email: info@caprigloves.it
5. THE APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The contracts made between the e-shop Users and Capri Gloves are governed by Italian law. Specifically, the provisions of Articles 50 and the “Consumer Code” shall apply.
Any disputes concerning the application, performance, and interpretation of these General Conditions of Sale shall be referred to the courts at the place of residence or elected domicile of the User.
Consumers/Users residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative tool for the resolution of disputes.
This tool can be used by the consumer to resolve any dispute in a non–judicial way relating to and/or arising from the contract purchase of goods and services included in network.
Consequently, the consumer may use the platform for the resolution of any dispute arising from the stipulated online contract between the User and the Owner.
This platform is available on the website: http://ec.europa.eu/consumers/odr/
6. PRIVACY
The protection and processing of personal data shall be in accordance with the Privacy Policy which can be accessed using the link page www.caprigloves.it/privacy
